To create a department, go to the Settings menu, click on Support, then click on the Department submenu. At the end, click on the New Department button.
After clicking on the New Department button, you access the form below.
If the department to be created is an administrator, then check the box stating: "Administrator Department".
If you do not want the new department to appear on the client side, then check the box stating:
"Do not display to customers"
When the form is completed and verified, click on the Save button.
The new department will appear in the list of existing departments.
NOTE:
- If you want to receive ticket emails, you need to belong to the department. Only staff members/admins who belong to the department where the ticket is assigned will receive the necessary emails.
Please note that all indications preceded by an asterisk are mandatory.