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How to set ticket services?

Example:

When your customer will open the ticket, the admin will know that this ticket is related to specific service.

You can easily enable / disable this option from Setup ->Support -> Services.

Support service ang 0

To create a new ticket service navigate to Setup -> Support-> Services -> New Service.

Support service ang 1

How to add private staff notes in a ticket?

To add a private ticket, note Open the ticket and click on the Notes tab from on top....
How to change the status of a ticket without responding to it in Radius CRM?

You can change the ticket status without making a reply immediately. Open the ticket whose status...
How to set up the priorities of a ticket?

You can easily customize ticket priorities by going to Setup, then click on Support and on Ticket Pr...
How to open a ticket from Admin Area?

To open new ticket click on the sidebar menu item Support -> New Ticket After clickin...
How to create a service department?

To create a department, go to the Settings menu, click on Support, then click on the Department sub...