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How to set ticket email templates?

You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets

Ticket template ang 0

Here is a list of all ticket email templates:

New Ticket Opened (Opened by staff, sent to the customer) – (Sends to the customer when ticket is opened from admin area)
Ticket Reply (Sent to customer) – When the admin add ticket reply this email will be sent to the customer.
Ticket Reply (Opened by customer sent to staff members) – When clients reply to the ticket and an email will be sent to all staff members which department is the same as the ticket department.
New Ticket Open Autoresponse – (When client opens new ticket autoresponse message)
New Ticket Created (Opened by customs, sent to staff members) – (When a new ticket is opened by customer all the staff members whose department is the same as the ticket department receive this email)
Auto Close Ticket – This email will be sent when cron auto closes the ticket.

Feel free to disable any of the email templates if you don’t want to be sent.

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