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To add a private ticket, note Open the ticket and click on the Notes...
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You can change the ticket status without making a reply immediately.
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You can easily customize ticket priorities by going to Setup, then click on Support and on Ticket Priority.
To add a new priority, click the "New Priority" button, name the priority and save the addition.
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To open new ticket click on the sidebar menu item Support -> New Ticket
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To create a department, go to the Settings menu, click on Support, then click on the Department submenu. At the end, click on the New Department button.
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Embeddable ticket form in Radius CRM is a predefined form for tickets added in version 1.8.0 which you can add to your websites with an iframe and when a user submits the form the ticket will au...
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Ticket services is a feature in Radius CRM that allows your customer to select...
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Ticket Email Templates
You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets
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